Last updated: placeholder date.
1. Our commitment
Huttons & Partners is committed to providing a professional service to all clients. When something goes wrong, we want you to tell us so we can put it right. Placeholder: confirm service standards.
2. How to make a complaint
Please put your complaint in writing to us, setting out the details and how you would like it resolved. We will acknowledge your complaint within a set number of working days. Placeholder: confirm contact, timescales and the named person who will handle complaints.
3. How we will respond
We will investigate your complaint fully and provide a written outcome within a defined period. If you remain dissatisfied, you may ask for the matter to be reviewed by a senior member of the firm. Placeholder: confirm escalation stages and timescales.
4. Independent redress
If your complaint is not resolved to your satisfaction after our internal procedure, you may refer the matter to the independent redress scheme of which we are a member.
5. Contact us
To raise a complaint or ask about this procedure, please get in touch. Placeholder: confirm a dedicated complaints email and postal address.